The lock latch pull doesn't work

The latch release function has stopped working on my Tedee lock.

Everything was working fine before, but the lock has become uncalibrated, and after calibrating it today, I can no longer release the latch.

Does anyone have a solution for this?

Hi, we will check the issue. Could you please contact us at support@tedee.com and send us a video showing how the lock works now?