Here we will discuss problem which Lars has HomeKit integration. This is what he already described: Did a few more tests, removed the lock and added it again. Reaction is still slow and Siri requests is pretty much hit and miss most of the time. Moreover I don’t know how to pull the latch in the home App. If I ask Siri to open the door while it’s unlocked it pulls the latch but what if I cannot talk to Siri? These issues needs to be sorted out. In the meantime I switch back to the homebridge plugin. My hub is a HomePod and an AppleTV 4K as a backup, both on newest firmware. The lock and bridge are 3 meters away from both. Reaction is faster with homebridge and other native devices so that is not the standard it is your implementation. my Home has two hubs, several devices (65) and four bridges Lock is working over tedee App and homebridge plugin over HomeKit, but shows strange behaviour over native HomeKit In the meantime I have resettet the Homekit network, builded it up new much to my wife’s suspicion. Haven’t got the time to add the roller blinds again, but the lock was reacting at first and stopped shortly afterwards. Every request is leading to a timeout. I have added the other devices which are acting quick and as they should. I have checked with a HomePod mini that I borrowed. Same results
Hi Lars, Sorry to hear that you have problem with HomeKit I will try to help you. - As I understand you have 65 Homekit devices and 4 bridges (AppleTV 4K, HomePod). What other 2 bridge do you own? - the distance from lock to HomeKit Hub (AppleTv, HomePod) is 3 meters - you tested with HomePod mini - Lock does not respond to lock and unlock commands over Siri and Home App How HomeKit works HomeKit hubs do not keep connection with device. When device inform that something changed than all HomeKit hubs will connect to it to get the information. There can be only one connection at the time (HomeKit restriction) so every device (phone, hub) will connect one by one. If you have many devices it can take a wile until the status will be updated. 1. How to test Please do not test as following: open home app > tap to unlock > wait > tap to lock > wait > tap to unlock. This ways for sure you will receive “No response” response. And this is not device fault but this is how HomeKit is working. Apple Technical Team informed us that user must open Home App perform action and close app. 2. Test environment Create new Home in Home app and assign your Tedee Lock to it. This way you will have one lock and no other devices should interfere the communication. 3. Test only BLE connection Take one iPhone Kill the Home App Disable Wi-Fi and LTE. Open Home App wait for BLE connection with lock, perform unlock operation Did it work? 4. Test with Hub Enable Wi-Fi and LTE Add Hub to the Home where Lock was added Wait Kill Home App Open Home App and unlock the lock Did it work? If still is not working please contact us via email support@tedee.com and we will tell you how to retrieve logs from device. We will need them to solve the problem.
Dear Konrad,
thanks again. Due to our kids birthday and problems with our house building I need to step down a bit and come back to you later this week.
Team Tedee,
You designed the most stylish door lock and I love the device from a lock and feel perspective. My wife as well and this is important for the overall acceptance of the device.
Nevertheless:
I have the same problem. The native communication with my HomeKit setup does not work properly. I would say that it’s not working and reliable.
This is a no go for a front door lock. I guess everyone would agree here.
The only way to ensure it really unlocks or locks the door is to use Bluetooth or via button.
My setup: Newest Apple TV and first 4K gen as fall back device. Countless devices, integrated natively or via homebridge. All devices respond quickly and with a 100% guarantee as I have wired mesh repeaters across the house. Some are cabled and some are connected via Meross Bridge. I have no other bridge in use.
Despite from Meross devices, all others are matter certified.
Problems with Tedee Pro:
Heavy delays up to the point where the command can’t be executed. Status sometimes not available and even if the home app shows the status, it appears that the status (locked/unlocked) cannot be toggled/changed. Sometimes it takes several attempts to change the status. It does not matter if you try to apply an automation such as „when all people leave the home/arrive“ or if you manually manipulate the slider to change the status. The results are always like if you gamble.
I would say that the device should not be sold as Apple HomeKit device as the integration and communication is faulty or not stable.
I hope the team tedee will fix that but for now I will need to buy the bridge with the hope to achieve better results via homebridge.
However, I do not prefer to user too many systems for security reasons and would love to simply use the native integration into HomeKit.
By the way: A matter over WiFi update would be appreciated too.
Many thanks for your support!
No response? I bought the bridge and can mange third party integrations but only via unencrypted token.
The Apple HomeKit integration is still the same/buggy. Also after deleting the device and a fresh install.
Hi all, any news if something will happen to ‘kill’ the issue with connection? My HUB for Apple HomeKit is AppleTV…no chance that I’m able to open/close/see the status of my Tedee at all. Doesn’t matter if I’m in WiFi or remotely. It shouldn’t be even said that this lock is apple HomeKit because the true is that it doesn’t work. I have Tedee bridge as well