Bridge problems

Discussion
1

After installing the Tedee knob everything seems to work fine. However, I’m having problems with the bridge: - I plug the bridge into a power outlet. Red, blue, green and white colors flash as indicated in the instruction manual. When finished, there are no leds on. - I open the Tedee application and click on the “Add a new device” option. - I scan the QR code of the bridge manual. - Goes to a screen that says “Connecting to device.” I am attaching a screenshot (Image 1). - It goes to another screen where it tells me to “Turn on the bridge” and try again. I am attaching a screenshot (Image 2). - From this point it does not pass on the bridge does not bind. I do all this while the mobile and the bridge are next to each other. I have also performed the factory reset according to the instruction manual. I don’t know if the bridge is faulty or not. Can you tell me how to proceed?