I am using the Tedee Pro lock along with the official door sensor in an office building, which means the lock is operated by multiple users throughout the day.
A few days ago, one user (likely by accident) initiated the locking function while the door was still open. Consequently, the lock bolt extended. This caused subsequent users to hit the bolt against the door frame when attempting to close the door, causing damage to the bolt and frame. This exact scenario happened again today, reinforcing the urgency of this safety feature.
In my opinion, the lock should fundamentally prevent any locking action when the door sensor detects that the door is open. This operation serves no logical purpose and, as we’ve seen, leads to potential issues.
If there are specific use cases where users might need to override this, there should at least be an optional setting available within the lock configuration to enable or disable this crucial safety mechanism.
The lock didn’t fully lock properly. Someone tried to open and close it to fix it. The problem is, when the door is unlocked, it springs open (maybe 3-5 cm away from the frame). If you lock it while it’s sprung open, that’s when the issue happens.
One person didn’t realize you have to shut the door first to lock it with the keypad. They hit the lock button, heard the bolt move out, and then quickly slammed the door shut. Of course, the door couldn’t close because the bolt was already out. They were in a hurry and didn’t see it.
Both of these were before we got the door sensor. We bought it hoping it would stop these exact problems, but it turns out it doesn’t.
Hi Konrad, I also bought the sensor for the Pro and found the following:
When I leave, I press the button on the remote for a long time to trigger the auto lock. I set the lock with a 20-second delay. If I close the door after more than 20 seconds, it takes 20 seconds for the door to close. Why? I can set it under automatic closing, but then the door will always lock when I close it. I don’t want that when I’m at home, only when I leave.
Then I set the delay to 10 seconds, open the door, and after 10 seconds the door locks, even though it was open. How can that be? What am I paying 55 euros for if the sensor doesn’t work as advertised?
Please check the function; it should not be possible for the door to lock when it is open with the sensor.
Please also include the function of immediate closing, where you can set the delay of the closing (not the permanent immediate closing). This makes more sense to me than it does now.
Hi @Harry Did you try to set the “postponed lock” to 1-2 sec? Will it work for you?
About the problem with locking the lock when the door is open. The Door Sensor will prevent auto-locking when the door is open. In some cases, it may not work when the information about the door state change is at the same time as when the auto lock is triggered. If you can reproduce the problem, don’t hesitate to get in touch with our support team at support@tedee.com and describe it in more detail.
set the postponed lock to 10 seconds, then it won’t be so hectic. Because it works all the time, whether I open and close the door or leave it closed. That’s very easy programmed.
I observe the sensor and contact support if the door locks again when it is open.
