When I try to create a ticket, I only get the following error:
“We are sorry. You have been restricted from accessing this helpdesk page.”
On this occasion:
Moderating every forum post doesn’t help much with the lively discussion. Maybe it would be an idea to check only the 1st post of a user. From that you can already see if it is a troll. It is worth a try. 
Sorry, there is unfortunately no suitable assignment for such topics.
Not bad, such a ticket system. I wonder why a ticket is closed without any explanation. At least a small explanation would not be bad, this and that we have solved.
Well, I will watch if yesterday’s firmware update is a solution for me (auto-unlock).