# New FW update bricked tedee pro

**URL:** <https://community.tedee.com/t/new-fw-update-bricked-tedee-pro/427>\
**Category:** Discussion\
**Created:** [March 3, 2025, 6:34pm UTC](https://community.tedee.com/t/new-fw-update-bricked-tedee-pro/427 "2025-03-03T18:34:44Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Passuff](https://yyz1.discourse-cdn.com/flex003/user_avatar/community.tedee.com/passuff/32/138_2.png) [@Passuff](https://community.tedee.com/u/Passuff)\
**Post date:** [March 3, 2025, 6:34pm UTC](https://community.tedee.com/t/new-fw-update-bricked-tedee-pro/427/1 "2025-03-03T18:34:44Z")

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Just received the FW update push notification and installed it. Unfortunately I generated piece of useless metal. That’s really bad after 3 years… Is there any chance to get the tedee pro exchanged?

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**Author:** ![Player1](https://avatars.discourse-cdn.com/v4/letter/p/3be4f8/32.png) [@Player1](https://community.tedee.com/u/Player1)\
**Post date:** [March 6, 2025, 7:16pm UTC](https://community.tedee.com/t/new-fw-update-bricked-tedee-pro/427/2 "2025-03-06T19:16:02Z")

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Don’t wait for help…the forum seems to lack moderation and observation from tedee

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**Author:** ![Konrad](https://yyz1.discourse-cdn.com/flex003/user_avatar/community.tedee.com/konrad/32/6_2.png) [@Konrad](https://community.tedee.com/u/Konrad)\
**Post date:** [March 14, 2025, 8:01am UTC](https://community.tedee.com/t/new-fw-update-bricked-tedee-pro/427/3 "2025-03-14T08:01:01Z")

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Hi, @Passuff. Please get in touch with our support at [support@tedee.com](mailto:support@tedee.com). They can help you with that.