# Losing calibration or position after manual lock **URL:** \ **Category:** Discussion\ **Created:** [July 8, 2024, 8:35pm UTC](https://community.tedee.com/t/losing-calibration-or-position-after-manual-lock/164 "2024-07-08T20:35:26Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![User\_migrated](https://avatars.discourse-cdn.com/v4/letter/u/f04885/32.png) [@User\_migrated](https://community.tedee.com/u/User_migrated)\ **Post date:** [July 8, 2024, 8:35pm UTC](https://community.tedee.com/t/losing-calibration-or-position-after-manual-lock/164/1 "2024-07-08T20:35:26Z")
Hello, The following happened a few times to me already: after closing the door, I rapidly turn the lock to a partially or fully locked position (not sure of that one because I did it rapidly). After that, the lock is unusable. The visible symptom is: on button press, it tries to lock the door which is already locked. I recalibrated to solve this. The rapid movement, I do it by letting my hand and arm pas on top of the lock. It is as if the lock was rolling under my hand and arm. It is a really swift movement. Oh, BTW, it would be nice to avoid those greyish fonts in the app as they make the text difficult to read, at least to me. ---
**Author:** ![User\_migrated](https://avatars.discourse-cdn.com/v4/letter/u/f04885/32.png) [@User\_migrated](https://community.tedee.com/u/User_migrated)\ **Post date:** [July 8, 2024, 8:35pm UTC](https://community.tedee.com/t/losing-calibration-or-position-after-manual-lock/164/2 "2024-07-08T20:35:27Z")
Hi, thank you for reporting that. Yes, it’s possible that the lock lost one turn but you need to turn it manually very fast. ---
**Author:** ![User\_migrated](https://avatars.discourse-cdn.com/v4/letter/u/f04885/32.png) [@User\_migrated](https://community.tedee.com/u/User_migrated)\ **Post date:** [July 8, 2024, 8:35pm UTC](https://community.tedee.com/t/losing-calibration-or-position-after-manual-lock/164/3 "2024-07-08T20:35:29Z")
I managed to do that at least twice already. I’ll try to avoid it but if you can do something to avoid missing a turn, it is welcome. ---
**Author:** ![User\_migrated](https://avatars.discourse-cdn.com/v4/letter/u/f04885/32.png) [@User\_migrated](https://community.tedee.com/u/User_migrated)\ **Post date:** [July 8, 2024, 8:35pm UTC](https://community.tedee.com/t/losing-calibration-or-position-after-manual-lock/164/4 "2024-07-08T20:35:30Z")
Or at least document it. 😉 ---
**Author:** ![User\_migrated](https://avatars.discourse-cdn.com/v4/letter/u/f04885/32.png) [@User\_migrated](https://community.tedee.com/u/User_migrated)\ **Post date:** [July 8, 2024, 8:35pm UTC](https://community.tedee.com/t/losing-calibration-or-position-after-manual-lock/164/5 "2024-07-08T20:35:31Z")
I nearly wrote to drop this request. But yesterday, the lock lost its calibration. I don’t know why but it’s annoying. Please make that more robust. ---
**Author:** ![User\_migrated](https://avatars.discourse-cdn.com/v4/letter/u/f04885/32.png) [@User\_migrated](https://community.tedee.com/u/User_migrated)\ **Post date:** [July 8, 2024, 8:35pm UTC](https://community.tedee.com/t/losing-calibration-or-position-after-manual-lock/164/6 "2024-07-08T20:35:33Z")
I have the same problem! ---
**Author:** ![Bart\_Overdevest](https://avatars.discourse-cdn.com/v4/letter/b/f08c70/32.png) [@Bart\_Overdevest](https://community.tedee.com/u/Bart_Overdevest)\ **Post date:** [June 8, 2025, 7:51am UTC](https://community.tedee.com/t/losing-calibration-or-position-after-manual-lock/164/7 "2025-06-08T07:51:06Z")
hi i have the same issue. have already recallibrated the lock 10 times in the 4 weeks we have the lock installed ---
**Author:** ![Magdalena](https://avatars.discourse-cdn.com/v4/letter/m/a9adbd/32.png) [@Magdalena](https://community.tedee.com/u/Magdalena)\ **Post date:** [June 9, 2025, 10:53am UTC](https://community.tedee.com/t/losing-calibration-or-position-after-manual-lock/164/8 "2025-06-09T10:53:03Z")
Hi, could you please contact us at [support@tedee.com](mailto:support@tedee.com)? We will check what the reason for that behaviour.