# Connection problem

**URL:** <https://community.tedee.com/t/connection-problem/169>\
**Category:** Discussion\
**Created:** [July 8, 2024, 8:36pm UTC](https://community.tedee.com/t/connection-problem/169 "2024-07-08T20:36:00Z")\
**Posts on this page:** 7\
**Page:** 1

<div class="post-metadata">

**Author:** ![User\_migrated](https://avatars.discourse-cdn.com/v4/letter/u/f04885/32.png) [@User\_migrated](https://community.tedee.com/u/User_migrated)\
**Post date:** [July 8, 2024, 8:36pm UTC](https://community.tedee.com/t/connection-problem/169/1 "2024-07-08T20:36:00Z")

</div>

After updating bridge software, I still can’t connect with the lock. Please help

---

<div class="post-metadata">

**Author:** ![User\_migrated](https://avatars.discourse-cdn.com/v4/letter/u/f04885/32.png) [@User\_migrated](https://community.tedee.com/u/User_migrated)\
**Post date:** [July 8, 2024, 8:36pm UTC](https://community.tedee.com/t/connection-problem/169/2 "2024-07-08T20:36:01Z")

</div>

in the app, reconnect to Wi-Fi. or forget the network and reconnect to your network

---

<div class="post-metadata">

**Author:** ![User\_migrated](https://avatars.discourse-cdn.com/v4/letter/u/f04885/32.png) [@User\_migrated](https://community.tedee.com/u/User_migrated)\
**Post date:** [July 8, 2024, 8:36pm UTC](https://community.tedee.com/t/connection-problem/169/3 "2024-07-08T20:36:02Z")

</div>

Already did that Still won’t connect to the lock I also did a factory reset

---

<div class="post-metadata">

**Author:** ![User\_migrated](https://avatars.discourse-cdn.com/v4/letter/u/f04885/32.png) [@User\_migrated](https://community.tedee.com/u/User_migrated)\
**Post date:** [July 8, 2024, 8:36pm UTC](https://community.tedee.com/t/connection-problem/169/4 "2024-07-08T20:36:03Z")

</div>

you also updated the lock or just the bridge

---

<div class="post-metadata">

**Author:** ![User\_migrated](https://avatars.discourse-cdn.com/v4/letter/u/f04885/32.png) [@User\_migrated](https://community.tedee.com/u/User_migrated)\
**Post date:** [July 8, 2024, 8:36pm UTC](https://community.tedee.com/t/connection-problem/169/5 "2024-07-08T20:36:04Z")

</div>

Today, the lock and bridge

---

<div class="post-metadata">

**Author:** ![User\_migrated](https://avatars.discourse-cdn.com/v4/letter/u/f04885/32.png) [@User\_migrated](https://community.tedee.com/u/User_migrated)\
**Post date:** [July 8, 2024, 8:36pm UTC](https://community.tedee.com/t/connection-problem/169/6 "2024-07-08T20:36:05Z")

</div>

The same issue here. I updated my tedee lock to firmware version 2.4.14503 and now the bridge can no longer access the lock. I deleted the lock from the bridge and tried to reconnect, but no success. Is there any way to install an older firmware version? This behavior ist very annoying…

---

<div class="post-metadata">

**Author:** ![User\_migrated](https://avatars.discourse-cdn.com/v4/letter/u/f04885/32.png) [@User\_migrated](https://community.tedee.com/u/User_migrated)\
**Post date:** [July 8, 2024, 8:36pm UTC](https://community.tedee.com/t/connection-problem/169/7 "2024-07-08T20:36:07Z")

</div>

After a few hours the bridge was reconnected to the lock. So my problem disappeared.