# Bridge problems

**URL:** <https://community.tedee.com/t/bridge-problems/165>\
**Category:** Discussion\
**Created:** [July 8, 2024, 8:35pm UTC](https://community.tedee.com/t/bridge-problems/165 "2024-07-08T20:35:34Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![User\_migrated](https://avatars.discourse-cdn.com/v4/letter/u/f04885/32.png) [@User\_migrated](https://community.tedee.com/u/User_migrated)\
**Post date:** [July 8, 2024, 8:35pm UTC](https://community.tedee.com/t/bridge-problems/165/1 "2024-07-08T20:35:34Z")

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After installing the Tedee knob everything seems to work fine. However, I’m having problems with the bridge: - I plug the bridge into a power outlet. Red, blue, green and white colors flash as indicated in the instruction manual. When finished, there are no leds on. - I open the Tedee application and click on the “Add a new device” option. - I scan the QR code of the bridge manual. - Goes to a screen that says “Connecting to device.” I am attaching a screenshot (Image 1). - It goes to another screen where it tells me to “Turn on the bridge” and try again. I am attaching a screenshot (Image 2). - From this point it does not pass on the bridge does not bind. I do all this while the mobile and the bridge are next to each other. I have also performed the factory reset according to the instruction manual. I don’t know if the bridge is faulty or not. Can you tell me how to proceed?

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**Author:** ![Ewa\_Owsiany](https://avatars.discourse-cdn.com/v4/letter/e/bb73d2/32.png) [@Ewa\_Owsiany](https://community.tedee.com/u/Ewa_Owsiany)\
**Post date:** [May 7, 2026, 2:03pm UTC](https://community.tedee.com/t/bridge-problems/165/2 "2026-05-07T14:03:47Z")

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The same here. No one answered?